Shipping Policy

Madukani promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

Please Note: You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.

The only charges applicable are those that appear when completing the order, ie 300 for orders delivered within Nairobi County, 550 for orders delivered outside Nairobi County, and no charges for delivery within Nairobi.

Delivery times:

We shall endeavor to deliver all orders to Nairobi CBD and within Nairobi County on the same day you place the order, as well as dispatch your order on the same day for orders with addresses outside Nairobi county.