All items sold on Madukani, under certain conditions, can be returned within a period of 2 days from delivery date. Example: If I received my product on Monday 5th, I have until Thursday 7th to contact Madukani. If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
Requirement for a valid procedure
- Proof of purchase – the document handed over to you together with the product, on delivery.
- Original packaging – the manufacturer packaging
- Any free promotional items – gifts or accessories delivered with the purchased item
- Valid return reason – please refer to the section below for the details
We do not accept returns for items below. For such purchases, please inspect the item carefully upon delivery and if necessary reject it on the spot:
- Fresh foods i.e vegetables & fruits
- Innerwear, swimsuits, gym wear, gym equipment, sleep wear
- Perfumes, jewelry, health & wellness products, adult toys
- Products shipped from overseas
- For missing items and damaged products especially broken screens please check with our riders during delivery and return on the spot.
Once a returned item is received by Madukani:
- We will perform a careful quality check.
- If the claim is valid we will refund you according to your requested refund method.
- The process may take up to 30 days from when your return request was submitted.
- If the claim is invalid the item will be sent back to you.
- We keep track of all return requests and use the data to improve our product quality and service, as well as for customer profiling. Customers with unjustified/invalid returns may be denied the right to return items, place pay-on-delivery orders or even shop in Madukani in the future.
Any free gift must be also be returned. Any charges for returning the item shall be borne by the customer. We will only be liable if the missing item is reported on the spot. Please ensure to countercheck during pickup/delivery to confirm if all the mentioned items (What’s in the box) have been delivered.
We will keep you updated by email and SMS about the status of your return.